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Packaging
We take great care packaging every item to ensure safe shipment to you. Items are fully tested and in perfect working order when posted. We charge a fee only to cover the cost of shipping, materials and labour.
Postage
Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please check the item listing to find out the delivery method of your item. Shipping costs are calculated based upon the item weight and your delivery address.
We post Royal Mail 1st Class as standard. Please check your item listing to check otherwise. We mark all our items as dispatched once they are packed. Occasionally things do go missing in the post, or can be delayed.
If the item is sent via courier and no one is at home to receive the delivery, then the courier will "card" you with instructions for re-delivery. If you are "carded" you should phone the number on the card within 7 days to rearrange delivery. If no contact has been made within 7 days the parcel will be returned to us and a re-delivery charge will be invoiced to you as this is charged to us by the courier.
Returns
All transactions are covered by the Distance Selling Regulations Act 2000, which states that you have the right to 7 working days 'Cooling-off' period starting from the day the item was received. This is to allow for the fact that you did not have the chance to peruse the item as you would in a shop.
If you wish to return your item:
a) It must be done at your cost ie. the buyer must pay all return postage costs. This will not be refunded.
b) The item must be returned in A1 condition and with all of the packaging intact so that the item can be resold as new. The item must also be packaged securely.
If you fail to return the item to us, we can arrange for collection and the collection costs will be taken from your refund.
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item.
It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.
Guarantees
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.
Liability
Craig Cohoon Watersports believes the information on this page to be accurate; such information is subject to change without notice. We are not responsible for any inadvertent errors. No warranty or representation (express or implied) concerning the accuracy of the information provided is given and customers should satisfy themselves that any product choice made is suitable for their intended purpose or use.
Payment
We accept payment by:
Follow the simple instructions and we will process your order. Before you complete the checkout take an opportunity to look around the store as other great value items can be added to your shopping basket.
General Terms and Conditions
Definitions
"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by you via the Website; "User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires; "We/us/our" means Craig Cohoon Watersports, "Website" means the website located at http://www.craigcohoononline.co.uk/ or any subsequent URL which may replace it; and "You/your" means you as a user of the Website.
Indemnity
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.
Our Rights
We reserve the right to:
Temporarily or permanently we may modify or withdraw, the Website (or any part of) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
We may change these conditions from time to time and your continuing use of the web site (or part of it) after the change shall be deemed your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then should stop using the Website. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Your Data
We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place. You should be aware that:
If we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and
We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
The Website is Copyright, Craig Cohoon Watersports. All rights reserved.
Entire Agreement
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
Law
The Conditions will be exclusively governed by and construed in accordance with the laws of United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
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